Tech and IT Support For the Hospitality Hotel Motel Industry

Here are 6 Emerging Tech Trends for Hospitality in 2022

Are you looking to discover emerging tech trends for hospitality Atlanta Georgia in  this year? Perhaps you’re a hotelier looking for fresh ideas and inspiration. In this article, we’ll share 6 inspiring tech trends that could become part of your hotel soon - and ideas for implementing them.

Read on to discover 6 emerging outsourced tech trends for the hospitality industry in the US in 2022.

Contactless Check-in and Check-out

Over the past decade or so, hotels have been gradually moving towards contactless check-in. Instead of interacting with a guest services agent, guests can check into their rooms via an app. They can prepay with a credit card and even select their preferred room.

In 2020, the global pandemic made guest safety top of mind. And, for many hotel guests, contactless check-in and check-out was key to having a safe stay.

Hoteliers pivoted to respond to guest needs. In a 2020 survey, 42% of hotels in Atlanta were planning to add self check-in in the future, while 23% had already implemented self check-in.

In 2022, hotels will embrace contactless check-in/checkout to provide peace of mind for guests and cut labor costs.

Here are some of the best apps hotels are using for contactless check-in.

• EasyWay Online Check-in
• Due - Online Check-in
• CODE2ORDER
• WishBox
• StaynTouch
• Canary Contactless Check-in
• MyStay Check-in

Voice Search and Voice Control

As AI plays an increasingly large role in our culture, voice control is on the rise. Consumers can choose from Siri(Apple), Google Assistant, Alexa(Amazon), and even Cortana (Microsoft) to help them navigate everyday life.

When they make travel plans, many guests turn to voice search to help them find exactly what they are looking for. Some even book hotels and flights via voice control!

To position your hotel for success, we recommend that your website and booking engine are optimized for voice search. This will help customers find your hotel and book it. Also, consider how voice control can improve your client’s guest experience.

For example, Marriott International Hotels has teamed up with Amazon’s Alexa to provide better access to amenities. Alexa for Hospitality assists guests in requesting housekeeping, setting wake-up alarms, and asking for the pool’s hours of operation.

Voice control offers an amazing array of opportunities for hotels to set themselves apart from the competition!

Internet of Things

One of the most interesting 2022 trends for hospitality is the Internet of Things (IoT). This technology enables ordinary devices to connect to the internet and be remotely controlled by hotel personnel.

For example, you can connect a thermostat to the Internet of Things. Your IT expert can program it to adjust temperature at check-in and check-out, in response to guests entering or leaving the room, or in response to natural light.

An IoT thermostat can be programmed to keep the temperature exactly at the guest’s desired temperature while they are in the room. When they check out, it can be programmed to keep the temperature within a certain acceptable range, which will save your heating and cooling costs over time.

If the same thermostat is connected to your booking system, it will know when the room has been rented and can immediately start heating or cooling the room to the desired temperature.

The IoT makes it possible for your devices to become semi-autonomous and responsive to guest needs. And your guests will love it!

Here are some creative ways to implement IoT in your hotel.

• Occupancy sensors that automatically turn off the lights when no one is in the room
• GPS tracking device on a luggage cart
• Intelligent light fixtures that imitate natural sunlight and sunset hues
• Smart thermostats (such as the Honeywell Inncom thermostat) which detects guest presence
• An alarm synced with the curtains opening in the morning

Augmented Reality (Virtual Reality)

You’ve probably heard about the amazing virtual reality "panoramic displays" of hotels, outdoor scenery, and more. By putting on a headset, you can immerse yourself in another world.

That’s cool, but not quite as awesome as augmented reality. This tech trend has exploded recently. Augmented reality is created by enhancing real-world places with information overlays. And it’s easier to use than you might think. It only requires a smartphone connected to the internet.

For example, an AR-compatible fitness facility could offer workout videos and tips when users point their phone at specific equipment.

A wall map of the local area could be overlaid with history, restaurants, local attractions, and hotel employees’ top picks. When a guest points her phone at a specific location, she will instantly access relevant, helpful information.

Or, when a guest browses your restaurant menu, you could have pop-up reviews from TripAdvisor and Facebook. The sky is the limit!

Mobile Apps for Amenities

As hotels face a labor shortage, many have looked for ways to cut labor costs. Instead of offering daily cleaning for all rooms, some offer housekeeping upon request only.

Others require reservations for their pools, fitness centers, and recreational facilities. One emerging trend for hospitality in 2022 is using mobile apps for guest amenities. With the right apps, guests can request fresh towels, book a pool time, and order room service - all in a few moments.

Mobile apps can even replace your concierge service by making guest-specific recommendations. You can tailor recommendations based on guest data like age, gender, family dynamic, preferences, and more.

Not sure how Virtual Reality can help your Atlanta hotel, motel or Inn? Ask Pronix IT Solutions for more information or for a free consultation.

Here are some of the most popular mobile apps for guest amenities.

• Duve App
• Intelity Guest Mobile Apps
• Better.Guest Hotel App
• Crave AppLess Mobile
• Hub OS Guest in Touch

Artificial Intelligence

Today’s guests want to interact with hotels across social platforms - Facebook, Instagram, Twitter, and more. They tend to expect an immediate reply to their questions, which, for most small-to-mid-size hotels, isn’t viable.

In response, hotels have turned to chatbots that employ artificial intelligence to answer simple guest questions.

Whether a guest wants to know check-in time or ask about pool hours, a chatbot can provide almost immediate answers. This relieves some of the pressure on your staff to answer guest inquiries. And this helps engage guests and increase their likelihood of booking with your hotel.

Another way hotels use artificial intelligence is for data analysis. Hotels can use an AI platform to sort through massive amounts of data.

AI bots can draw important conclusions and point out significant trends. They help business owners stay apprised of what their business is doing best and what can be improved.

Three Reasons to Consider Outsourced IT Support for Your Atlanta Hotel

1. Efficiency

Sure, you could spend countless hours learning how AI and the Internet of Things work so you can implement them in your hotel. You could add yet another item to your endless list. Or, you could let the experts take care of it and focus on what you do best.

Over the long run, it’s more efficient for you to bring in outsourced IT support for hospitality to implement new technology. An IT expert will spend a few hours doing what could take you weeks to set up. Plus, it will save you the stress of worrying if you set it up correctly! 

2. Cybersecurity

After Covid-19 turned normal on its head, consumers spent even more time on the internet. They banked, socialized, shopped, learned, and booked hotels online. Consequently, the rate of cybercrime increased by 600% during the pandemic.

As a hotelier, cybersecurity should be top of mind when it comes to IT. In the event of a privacy breach, your guests’ personal data could be vulnerable to cybercriminals. It could be sold, manipulated, or even publicized. This could destroy guests’ trust in your hotel brand and have a negative impact on bookings.

To ensure peace of mind, we recommend outsourcing your IT support. Get expert help to keep your data and systems secure and prevent any cybersecurity breaches.

3. Guest Satisfaction

If you’ve ever booked a hotel online, you know how important it is to have positive guest reviews. Just one angry review can cast your hotel in a negative light. This can cause a potential guest to close the browser and move on.

At the top of guest expectations is fast, reliable WiFi. Nobody running a hospitality business wants the bad online reviews that come from guests unhappy with slow or no guest-facing WiFi. Some hotels rely on one IT person who may get sick, go on vacation, or be otherwise unavailable for support.

But what happens when you have a floor full of business guests who can’t access their important work? Free breakfast coupons only go so far to placate an upset guest.

That’s why outsourced IT support for hospitality is a great option. Having 24/7 support will help you get WiFi issues straightened out quickly and keep your guests happy.

Also, IT services for hospitality can help you implement some of those fun tech trends above.

Augmented reality, the Internet of Things, and more could become part of your hotel soon. This will definitely increase guest satisfaction – and likely lead to more five-star reviews on TripAdvisor!

Case Study

Internet of Things Services (IoT)

Project Name: Optimize IOT Sensors

Client: Major Telecom and Media Client

Project Commencement Date: June 18, 2017

Project Completion Date: Present

Business Problem:  

1.    Identify Call-In Rate for customer
2.    Reduce Sensor Call-In Rate and Truck Roll Rate
3.    Reduce Expense resulted from Truck Roll Rates

Business Solution:

1.    Build an analytical tool to track all the customer call and corresponding truck rolls results from the ticket from CRM.
2.    Evaluate/Estimate options to implement fixes for the sensors(both hardware/software) 
A)    Analyze and implement software solutions and prioritize the fixes as per the problem areas as per cost(Internal Engineering/Product Owners)- Plan for release schedules)
B)    Analyze hardware solutions and prioritize the fixes as per the problem areas as per cost(Involved 3rd party hardware provider and get roadmap/plan to fix the issues)

Read More about this Case Study!

Outsourced IT Tech Support Services Atlanta Georgia

If you are looking for professional outsourced IT tech support services to help your enterprise or business concentrate on everyday task rather than answering questions all day, contact Pronix IT support services today!

We will your employees’ access to fast, accurate answers to their IT questions and providing the kind of responsive troubleshooting resource that allows your internal processes to work at warp speed. Pronix IT Help Desk Outsourcing provide the best IT tech support solutions for Digital Transformation, Application Development, Cloud Computing, and Desktop Support.

Conclusion

Looking for our Pronix outsourced IT support and deep experience in serving the hospitality industry?

Pronix is a Managed Outsourcing Service Provider in Atlanta, New York, California, and many other top cities in the United States, that offers technological solutions for your biggest challenges. We’re here to serve you info@pronixinc.com | +1-(732) 476 5277