Scaling Customer Experience using Generative AI Chatbot for Major Manufacturing Company
Business Problem/Scope
Goal: To help the client fill open positions with skilled technical resources and subject matter experts for both contracting and full-time direct hires, in order to support the client's digital transformation journey and modernization programs.
The client in this case study was a large supply chain company facing several business challenges related to their IT talent solutions. They needed to undergo a digital transformation journey to modernize their systems and migrate from legacy systems to newer technologies. However, they were facing a talent gap and lacked the skilled technical resources and subject matter experts needed to achieve their IT goals. They were struggling to fill positions for both contracting and full-time direct hires, and needed a partner who could assist them in identifying and screening qualified candidates quickly and efficiently, while also providing background check and onboarding services.
The client is embarking on a major Digital Transformation, Application Modernization, and Consolidation Program. However, they were facing a major challenge in terms of lack of skilled and experienced technical resources and subject matter experts for both contracting and full-time direct hires. The internal HR/recruiting team and existing suppliers were not able to supply qualified resources within the time and budget.
Business Solution
Once selected by the client, Pronix began the process of identifying and screening qualified candidates for the open positions. They leveraged their extensive network and expertise in talent acquisition to source candidates for both contracting and full-time direct hire positions.
The candidates were then subjected to a rigorous screening process that assessed their technical skills, experience, and cultural fit. This process ensured that the candidates presented to the client met the technical and business requirements and aligned with the client's culture and values.
Once the candidates were selected and approved by the client, Pronix provided background check and onboarding services to ensure that the candidates were ready to hit the ground running when they joined the client's team.
Throughout the hiring process, Pronix worked closely with the client's leadership and technical teams to ensure that the right candidates were selected for the right positions. This helped the client to fill the positions within their time and budget constraints.
As a result of Pronix's IT Talent Solutions, the client was able to bridge the talent gap and achieve their short and long-term goals and objectives within the timeline. The consultants staffed through Pronix are still working and supporting the client's ongoing IT/Digital Transformation strategy and roadmap.
Technical Talent Solution
Pronix Inc worked closely with the Supply Chain client to identify the key roles and positions required to support the Digital Transformation program. After a careful assessment of the client's needs, Pronix Inc recruited and staffed ERP Architects, Solution Architects, Cloud Architects, and Data Integration Engineers to support the program.
ERP Architects:
The ERP Architects were responsible for customizing the SAP S/4HANA system to meet the client's specific requirements. They worked closely with the client's technical teams to identify the best practices and processes to streamline the client's Supply Chain Operations.
Solution Architects:
The Solution Architects were responsible for designing the overall architecture of the Digital Transformation program. They worked closely with the client's business and technical teams to ensure that the program's design and implementation aligned with the client's strategic goals and objectives.
Cloud Architects:
The Cloud Architects were responsible for developing cloud-native applications and leveraging AWS services, such as EC2, S3, and RDS. They worked closely with the client's technical teams to ensure that the cloud infrastructure was secure, reliable, and scalable.
Data Integration Engineers:
The Data Integration Engineers were responsible for building a real-time data pipeline that connected multiple data sources to the data warehouse. They used MarkLogic Data Hub to consolidate data from various sources and leverage real-time analytics and reporting to support the client's Supply Chain Operations.
Pronix Inc recruited and staffed these IT professionals based on their technical skills, expertise, and cultural fit with the client's organization. The team of professionals provided consulting services and advisory support to the client to implement the Digital Transformation program successfully. They also provided ongoing maintenance and support to ensure that any issues or bugs were quickly resolved, and the systems remained updated and secure.
Overall, Pronix Inc's recruitment and staffing of ERP Architects, Solution Architects, Cloud Architects, and Data Integration Engineers provided comprehensive IT Talent Solution services to the Supply Chain client. The team of professionals from Pronix Inc worked tirelessly to ensure that the Digital Transformation program was completed on time, within budget, and to the highest standards of quality. The recruitment and staffing services provided by Pronix Inc enabled the client to bridge the talent gap and achieve their short and long-term goals and objectives.
Customer Success Outcomes
Increased operational efficiency: The implementation of digital solutions helped the large supply chain company to optimize their processes, leading to a significant increase in operational efficiency. As a result, the company was able to reduce the time required to complete tasks, leading to a 25% increase in productivity.
Improved data accuracy: With the implementation of new digital solutions, the supply chain company was able to improve the accuracy of their data, leading to a 30% reduction in errors. This, in turn, led to improved decision-making, increased customer satisfaction, and reduced costs.
Faster response times: The new digital solutions provided the company with real-time visibility into their operations, enabling them to respond quickly to issues and opportunities. As a result, the company was able to reduce their average response time from 24 hours to 4 hours, leading to improved customer satisfaction and increased revenue.
Improved customer service: With the new digital solutions, the supply chain company was able to provide their customers with real-time information about their orders and shipments. This led to a 20% improvement in customer service and a 15% increase in customer loyalty.
Cost savings: By streamlining their processes and reducing errors, the supply chain company was able to save costs. The implementation of digital solutions resulted in a 20% reduction in operational costs, leading to increased profitability.
Overall, the implementation of digital solutions resulted in significant customer outcomes for the supply chain company, including increased operational efficiency, improved data accuracy, faster response times, improved customer service, and cost savings. These outcomes not only improved the company's bottom line but also provided their customers with a better experience.
Latest Case Studies
Our Case Studies
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
.png)
.png)
.jpg)
.jpg)
.png)
.png)
.png)
.png)
.png)
.png)
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
