Scaling Customer Experience using Generative AI Chatbot for Major Manufacturing Company
Business Problem
The business problem in this case study is the need to improve overall business performance. The company is facing challenges in achieving business benefits by implementing new business and data management processes, and enabling new technologies. This is resulting in a lack of efficiency and effectiveness in their operations and negatively impacting their overall performance.
The company needs to implement new business and data management processes that are supported by enabling new technologies in order to improve their overall performance. They also need to achieve business benefits by realizing value through transformation, automation, and standardization. Additionally, the company needs to improve the stability and effectiveness of their IT systems to ensure that they are able to support the new processes and technologies.
Overall, the company needs a comprehensive solution that will help them to improve their overall performance by implementing new business and data management processes, enabling new technologies, and achieving business benefits through transformation, automation, and standardization. They also need to improve the stability and effectiveness of their IT systems to ensure that they are able to support the new processes and technologies.
Business Solution
The technical solution for this case study involved several key elements to improve the overall performance of the company.
Firstly, the existing business processes related to mechanical asset management were improved. This involved a thorough review of the current processes and identifying areas for improvement. This helped to streamline the processes and make them more efficient, which in turn helped to improve overall performance.
Secondly, the company migrated their legacy SAP system to a FIORI-based front-end using the SAP UI5 framework. This helped to improve the user experience and also made the system more responsive and interactive.
Thirdly, to improve the locomotive maintenance between BNSF and GE, the company used Interfaces, SAP PI/PO and Proxies. This helped to improve the communication between the two parties and also helped to ensure that the maintenance processes were more efficient.
Fourthly, the performance of the existing applications was optimized using CDS views and AMDP. This helped to improve the performance of the applications and also helped to ensure that the system was able to handle large volumes of data.
Lastly, the existing solution was modified to leverage the power of SAP HANA. This helped to improve the performance of the system and also helped to ensure that the system was able to handle large volumes of data.
Overall, the technical solution implemented in this case study helped the company to improve their existing business processes, migrate to a new front-end, improve communication, optimize performance and leverage the power of SAP HANA. This helped the company to improve the overall performance and achieve business benefits through transformation, automation, and standardization of their IT systems.
Technical Solution
- Develop, test, debug, implement, maintain and document ABAP code used in RICEFW (Reports, Interfaces, Conversions, Enhancements, Forms, and Workflows) objects on an ECC 6.0 System
- Experience in areas such as ABAP Managed Database Procedures (AMDP), CDS views, etc.
- Extensive experience in working with interfaces like Idocs, Proxy, web services.
- Design and build applications consistent with the SAP Fiori Application Architecture, including SAP application templates like Worklist, Master-Detail, Smart Controls, Smart Templates, Fragments and Themes
- Development of re-usable services using SAP ABAP, EDI, Workflow, SAP Middleware (PI/PO).
- Implementing Standard Fiori Apps
- Creating Custom UI5 Apps using SAP Web IDE, HTML, JavaScript, JSON, CSS, XML.
- Developing Backend oData services, CDS views and consuming across various applications in S/4 HANA.
- Work closely with stakeholders to translate business requirements into user-centric designs and facilitate the development and rollout of new applications, features, and tools.
- Program optimization and performance tuning.
- Performance traces and evaluating existing code.
Technologies
The technologies used in this case study include SAP ABAP, which is a programming language used for developing applications on the SAP platform. SAP UI5, which is a JavaScript-based framework for building user interfaces for web applications, is also used. Additionally, the study utilizes FIORI, which is a collection of pre-built business applications designed for use on mobile devices, as well as HTML, CSS, and JavaScript for creating the front-end of the application.
Proxies, which are used to route requests from the front-end of the application to the back-end, are also employed in this case study. OOPS ABAP, which is an object-oriented programming extension of the ABAP language, is also used for developing the application.
CDS Views, which are used to define and consume data models in SAP HANA, are also utilized in this case study. AMDP, which stands for "ABAP Managed Database Procedures," is used to define and execute database procedures on the SAP HANA database.
Finally, the study makes use of SAP S/4 HANA, which is the latest version of SAP's enterprise resource planning software that is built on the SAP HANA in-memory database.
Customer Success Outcomes:
The customer success outcomes for this case study likely varied depending on the specific implementation and business needs of the customer. However, some potential outcomes that could have been achieved through the use of the technologies listed in the previous response include:
Improved efficiency and streamlined business processes through the use of pre-built business applications (FIORI) and object-oriented programming (OOPS ABAP)
Enhanced user experience through the use of modern, responsive user interface design (SAP UI5) and front-end technologies (HTML, CSS, JavaScript)
Increased data visibility and business intelligence through the use of CDS Views and the SAP HANA in-memory database
Improved scalability and performance through the use of AMDP and the latest version of SAP's enterprise resource planning software (SAP S/4 HANA)
Better data security through the use of Proxies
Reduced development time and costs through the use of pre-built applications and programming languages that are tailored to the SAP platform.
Overall, the case study could have led to a more productive and efficient business operation, as well as a better experience for end users
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