Scaling Customer Experience using Generative AI Chatbot for Major Manufacturing Company
Project Name
Implementing a Global Cloud-based Point of Sale System across the United Kingdom, Japan, Canada, and Mexico
Business Problem/Scope of Work
Goal: To expand the company's retail operations globally while ensuring a seamless and consistent customer experience across all locations, thereby increasing the company's revenue and market share in new geographic regions.
Client is a retailer that operates grocery stores, supermarkets, hypermarkets, department and discount stores, and neighborhood markets. Its supercenters offer a one-stop shopping experience by combining a grocery store with fresh produce, bakery, deli and dairy products with electronics, apparel, toys and home furnishings.
The business problem in this case study is the need to create backend systems for Scan & Go mobile applications and Self-checkout point of sales that can be employed in customer retail locations in multiple countries including Canada, the United Kingdom's ASDA, Mexico, and Japan's SEIYU. This requires the integration of technology and systems that can effectively handle different languages, currencies, and regulations in each country. The goal is to provide customers with a seamless and convenient shopping experience by allowing them to use the Scan & Go mobile applications and Self-checkout point of sales to make purchases and payments.
The challenge in this case study is to develop backend systems that can handle the complexity of operating in multiple countries and comply with local laws and regulations. This requires a deep understanding of the specific needs of each country and the ability to integrate different systems and technologies. In addition, the backend systems need to be reliable, secure, and able to handle high volume of transactions. Finally, the backend systems need to be scalable to accommodate future growth and expansion.
Overall, the business problem in this case study is the need to create backend systems that can support the Scan & Go mobile applications and Self-checkout point of sales in multiple countries, while providing a seamless and secure shopping experience for customers and comply with local laws and regulations.
Business Solutions
Our proposed solution for the Scan & Go system is to create server-side structures that will support the mobile app and self-checkout point-of-sale systems. This technology will enable customers to scan and pay for items using their mobile devices while they shop, making the checkout process faster and more efficient.
The server-side structure will be designed to securely handle transactions and integrate with existing inventory and payment systems. This technology will be implemented in select stores in Canada, the UK, Mexico, and Japan, to enhance the overall shopping experience for customers.
The new system will allow customers to scan and pay for items using their mobile devices, streamlining the checkout process and reducing wait times, improving overall shopping experience for customers.
Technical Solution
The proposed solution for the Scan & Go system for retail entities in Canada, the UK, Mexico, and Japan is to create cloud-based microservices using Microsoft Azure. These microservices will handle tasks such as cart management and checkout for the ASDA and SEIYU Scan & Go mobile apps and self-checkout point-of-sale systems. They will be designed to handle a high volume of requests and can be reused across multiple international companies.
To ensure the effectiveness of these microservices, a variety of technologies such as Java, Spring, Hibernate, Apache Camel, Node.js, Kubernetes, and Couchbase will be used. Additionally, the solution will automate the process of building, testing, releasing, and deploying the microservices.
Technologies/ Skills Used
The proposed solution for the Scan & Go system will involve using a variety of technical skills and technologies. These include programming languages such as Java and Spring, as well as tools like Jenkins, Apache Maven, Apache Camel, and SonarQube. Node.js, Kafka, and databases like MySQL, MariaDB, Couchbase, and Cosmos DB will also be utilized.
Additionally, Docker and Kubernetes will be used for containerization and cluster management, while Dynatrace and Splunk will be employed for monitoring performance. Other important tools and processes include OneOps for management, CI/CD for continuous integration and deployment, and Cucumber Script for automated testing.
These technologies will be used to build, integrate, deploy, and monitor the performance of the system to ensure its smooth functioning.
Customer Success Outcomes
Increased Revenue: The retail globalization project undertaken by Pronix Inc. helped the major retail company to expand its operations globally, increasing its revenue by 25%.
Improved Customer Satisfaction: By ensuring a consistent customer experience across all locations, the retail globalization project helped the company to improve customer satisfaction scores by 15%.
Reduced Costs: The retail globalization project also helped the company to reduce its overall operational costs by optimizing its supply chain and logistics operations by 10% reduction in total operational costs.
Increased Market Share: By expanding its operations globally, the company was able to increase its market share in new geographic regions by 20%.
Improved Efficiency: The retail globalization project also helped the company to improve its overall efficiency by implementing standardized processes and leveraging technology solutions by 30% reduction in manual efforts for routine tasks.
In conclusion, Pronix Inc. provided a comprehensive and tailored solution to support the globalization efforts of a major retail company. The team also worked closely with the retail company to establish an automated system for the translation of product information, which significantly reduced manual efforts and streamlined the globalization process. The Pronix solution improved efficiency, reduced costs, and improved the accuracy of product information, leading to increased customer satisfaction and sales.
Overall, the Pronix Inc. team's technical expertise and dedication to providing a tailored solution resulted in a successful globalization initiative for the retail company, demonstrating the value of technology in streamlining and improving business operations.
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