Scaling Customer Experience using Generative AI Chatbot for Major Manufacturing Company
Business Problem/ Scope of Work
Goal: To improve the efficiency and accuracy of the gaming company's transactional workflow process, thereby reducing the processing time, minimizing errors, and enhancing the overall customer experience.
The Client, the global leader in gaming, delivers entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.
Pronix Inc, a technology service provider, was approached by a lottery IPS warehouse customer with a business problem. The customer's warehouse was facing a time-consuming and labor-intensive process of manually scanning each pack of tickets in order to add them to the order details. This process became even more challenging when a single order contained as many as 300 packs. The manual process not only took up a significant amount of time but also increased the chances of errors and inconsistencies in the order details.
The customer turned to Pronix Inc for help in finding a solution to streamline the order management process and improve efficiency in the warehouse. After conducting a thorough analysis of the customer's needs and requirements, Pronix Inc proposed the implementation of PickNPack's web-based frontend built on the open source framework.
The PickNPack solution would enable warehouse staff to easily scan and add tickets to the order details with a simple and user-friendly interface. This would significantly reduce the time and effort required to manually scan each pack of tickets and would also minimize the chances of errors and inconsistencies in the order details.
Pronix Inc worked closely with the customer to implement the PickNPack solution and provided training and support to ensure a smooth transition. After the implementation, the customer reported a significant increase in efficiency and a reduction in errors and inconsistencies in the order details.
The case study demonstrates how Pronix Inc's expertise in technology solutions helped a customer overcome a business problem and improve the efficiency of their warehouse operations using the PickNPack web-based frontend.
Business Solution
The proposed business solution for this case study is to implement the use of a SWAN scanner in the lottery IPS warehouse. The SWAN scanner is designed to process up to 16 packs of tickets in a single session, taking less than 1 second to scan each pack. This would significantly reduce the amount of time required to complete an order, as the operator would no longer need to manually scan each pack of tickets. By automating this process, the chance of errors and inconsistencies in the order details would be greatly reduced. Additionally, using the SWAN scanner would free up more time for the operator to focus on other important tasks in the warehouse, such as managing inventory and fulfilling orders. Overall, the implementation of the SWAN scanner, in conjunction with the PickNPack backend application and web-based frontend built on the Swing framework, would help to streamline the order management process and improve efficiency in the lottery IPS warehouse.
Technical Solution
The proposed business solution for this case study is to implement the use of a SWAN scanner in the lottery IPS warehouse. The SWAN scanner is designed to process up to 16 packs of tickets in a single session, taking less than 1 second to scan each pack.This would significantly reduce the amount of time required to complete an order, as the operator would no longer need to manually scan each pack of tickets. By automating this process, the chance of errors and inconsistencies in the order details would be greatly reduced.
Additionally, using the SWAN scanner would free up more time for the operator to focus on other important tasks in the warehouse, such as managing inventory and fulfilling orders. Overall, the implementation of the SWAN scanner, in conjunction with the PickNPack backend application and web-based frontend built on the Swing framework, would help to streamline the order management process and improve efficiency in the lottery IPS warehouse.
Technologies/ Skills Used
The technologies used in this case study are:
Java Swing Framework: a platform-independent, event-driven framework for building graphical user interface (GUI) applications in Java
JIRA: a software development tool for agile teams to plan, track, and release software
X-Ray: a testing tool for JIRA that allows teams to plan, track, and report on the execution of test cases
D2J Integrator: a tool for integrating Java code with JIRA and X-Ray
Clarity: a tool for tracking and reporting on project progress and team performance
Wiki: a website or application that allows users to create and edit web pages, often in collaboration with others.
Customer Success Outcomes
Improved Efficiency: Pronix Inc. helped the major gaming company to implement a new transactional workflow automation system, TX-SWAN, which helped to automate and streamline the transactional workflow process with 50% reduction in manual efforts for transactional workflow.
Faster Transaction Processing Time: The new TX-SWAN system allowed the gaming company to process transactions more quickly, reducing the time required to complete transaction workflows from hours to minutes by 75% improvement in processing time for transaction workflows.
Increased Data Accuracy: The new transactional workflow automation system provided the gaming company with more accurate and reliable data, reducing the likelihood of errors and data discrepancies with 20% improvement in data accuracy for transaction workflows.
Cost Savings: By implementing the new transactional workflow automation system, the gaming company was able to reduce its overall operational costs by 10%.
Improved Customer Satisfaction: The new TX-SWAN system allowed the gaming company to provide its customers with faster and more accurate transaction processing, improving their overall customer satisfaction by 15%.
In conclusion, Pronix Inc.'s implementation of the TX-SWAN solution for a major gaming company was highly successful. The solution involved the integration of several advanced technologies, including SQL Server, Oracle, and Grafana. The solution improved the company's network performance and reliability, reducing downtime and improving the overall customer experience. Pronix worked closely with the gaming company to ensure that the solution was tailored to their unique needs, resulting in a successful implementation. Overall, the Pronix team's technical expertise and dedication to delivering a tailored solution that met the gaming company's unique needs resulted in a successful outcome that positively impacted the business and its customers.
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