Reliable, Fast, Flexible Outsourced Technical Support Services with Global Reach.
Why just manage your IT, when your IT can be managed
Our services provide full support and complete responsibility for your overall IT requirements; managing day-to-day services and providing long term advice regarding IT-related business issues. As a client of PRONIX you will receive pro-active service from our trained and professionally qualified staff who have the ‘know-how’ to prevent issues before they affect you and your business. We are proud to have a great team here at PRONIX. The support team is experienced in Information Technology specializing in programming, networking & infrastructure, software and hardware support.
We identify trends and recurring issues to isolate the root causes. From one-off projects to fully integrated IT support packages we are there for your requirements today and in the future.
IT Support made simple from fully integrated IT support services to one-off projects,
PRONIX is here for your business. We provide the following Tech Support and Customer Support services(BPO) via Phone Support, Live Chat Support, Email Support.
To help the enterprises in providing customer-centric support services and sustenance of a product or application for the end-user, PRONIX is offering support services related to Product, End User Computing, Desktop Support and IT support services.
We provide 24/7, 7 Days a Week, 365 Days year-round Tech support Services to match with customer time zone for the below Support Levels:
Level 1: It is the initial level of maintenance provided by the user help desk. They help to screen the issues and assign them to the appropriate party/owner.
Level 2: It deals with support tickets that can be resolved by doing basic configuration in the application/infrastructure/product or suggesting workarounds.
Level 3: It deals with tickets requiring deep down analysis and troubleshooting and possible code changes.
Level 4: It deals with tickets related to the product/application, which might require help from the product vendor/application development team/infrastructure in terms of raising support tickets or hotfix or a patch release.
We offer three types of options for structuring SLA: Service-based, Customer-based, and Multi-level/Hierarchical SLAs.
PRONIX provides the most advanced technical support services enabling enterprises to offer superior quality services while minimizing the costs. Whether you are searching for a reliable technical support team for software products or technical products, you can rely on us. Our team of software experts holds more than a decade of experience working with major technology platforms and can solve any issue instantly. Our professionals implement speedy troubleshooting methodologies to provide customers with the edge to perform better and elevate customer satisfaction.
Taking out a PRONIX IT Support service means - Simplifying Technology
- Having your own IT department at an affordable cost
- Less downtime and fewer day to day issues
- Minimal disruption – most repairs can be fixed remotely
- Professional assistance from an IT support team to manage your IT infrastructure
- Security for your data with safe backups and regular health checks
- With a fixed price maintenance contract there are no nasty surprises
- Ongoing daily checks of your anti-virus software
Benefits of Pronix Outsourced Tech Support and BPO services:
PRONIX is the forefront among top-most BPO and Tech Support service providers offering a wide array of support services that can help clients to get access to specialized skills while minimizing the operational costs. Whether you’re planning to outsource the core business operations or non-core business functions to reduce the cost of overheads, you can rely on PRONIX. Our deft team of experts handles the most complex and repetitive tasks and processes to enable you to focus on enhancing your customer satisfaction by servicing superior grade products and services.
We, at PRONIX, pride ourselves on delivering a business excellence framework by using the next-gen technologies and modern methodologies. According to us, Business Outsourcing is not just about minimizing costs. Alongside that, we provide more efficiency; greater flexibility and more accountability to our customers.
Customer Care is paramount
PRONIX provide a cost effective solution whilst making sure you receive the maximum benefit on our recommendations. It is essential that you always come first and that your PRONIX experience from start to finish is outstanding. We want you to recommend us to all your business partners and associates. Our capability and effectiveness set us apart from the rest. Our processes all adhere to best practice ITIL service management, with continuous review of customer satisfaction to improve future performance. We work closely with our technology partners to ensure our staff is trained and accredited to the highest standards. If you have specialist software that needs support, we can also liaise with the software provider on your behalf and provide as much guidance as you need to get it up and working.
Ready to boost your customer experience? Chat with us, drop an email at firstname.lastname@example.org