SAP

We enable value for your SAP Landscape and Application Management.

 

For over TEN years, Pronix Inc SAP Application Management service has been helping businesses to succeed by expertly managing Enterprise Applications on their behalf. Reduce the Cost and Complexity of SAP Application Management and Boost Business Performance. Pronix' SAP Application Management Services helps companies strengthen their competitive position by reducing the cost of ownership while improving business performance. Our deep industry and technical expertise in SAP applications and efficient global delivery capabilities combine to bring businesses an SLA-based model that consolidates proven methodologies and best practices to enable continuous quality improvement of services at optimum costs.

 

Simplify your SAP run environment with better business outcomes and lower maintenance costs. The Next Generation of SAP Applications Management Services and Continuous Business Operations for SAP AMS.

 

SAP Application Management Services include:

Application Hosting: We offer the ability to host your SAP applications within one of our world-class cloud hosting providers such as Azure, AWS, SAP Cloud. Pronix has capabilities across most major hardware platforms. Our team of highly qualified Solutions Architects can develop the ideal solution set to help you achieve the results you seek.

» Hardware support » 24x7 coverage »Storage management »Operating system management »Backup and recovery »» Disaster recover
• Help Desk Support: We offer round-the-clock help desk coverage for SAP users in your organization. Our help desk staff continually assesses opportunities for improvement in incident management and call resolution through training programs for help desk staff and business users, and through updates to support tools.

»Centralized Help Desk »24x7 coverage »Multichannel support (web, phone, e-mail, chat channels) »Incident management

• Functional and Technical Support: Our functional consultants leverage their experience across multiple engagements and domains to assist business process owners in change management initiatives. Our expertise extends across core SAP R/3 modules and mySAP Business Suite components (such as CRM and SRM) as well as the SAP Business Objects portfolio. Our technical consultants’ expertise spans SAP technologies including RICE objects, ALV reports, Smartforms, User Exits and BADI, LSMW, Workflow, ALE/EDI, and Business Warehouse.

»Problem management (ABAP programs, SAP configuration, interfaces) » Functional/technical enhancements (business analysis and RICE development) »Testing using CATT procedures and/or third-party testing tools (such as Test Director)

• System Administration and Monitoring: Our system administration team supports implementation and rollout for new SAP projects through system configuration support and transport management, while our monitoring team uses SAP-provided tools such as CCMS and Solution Manager to monitor SAP system performance and execute corrective and routine maintenance activities such as backup and archival. Together, these teams are responsible for optimizing service levels, capacity, and availability management.

»System monitoring using CCMS, SAP Solution Manager »OSS support from SAP »Release management » DBA support »SAP user management »SAP patches and hotfix application

Functional SAP ERP Modules Pronix Supports:

                                                                          
 

Technical SAP ERP Modules Pronix Supports:

                                                                      
 

SAP Business Suite Applications Pronix Supports: 
Enterprise Resource Planning SAP (ERP SAP)
SAP Customer Relationship Management (SAP CRM)
SAP Supply Chain Management (SAP SCM)
SAP Supplier Relationship Management (SAP SRM)
SAP Product Life cycle
SAP HANA (High-Performance Analytic Appliance)
Government, Risk, and Compliance (SAP GRC)
SAP Strategic Enterprise Management (SAP SEM)
SAP Compliance Management for SOA

Pronix SAP Services Portfolio:
Solution Delivery
End-to-End Solution Delivery, New Installations, Upgrades, Migrations & Consolidations
Innovations
Proof of Concept, Mobile Apps, Pre-packaged Solutions, Cloud Enablement
Strategic Consulting
Business Transformation, Shared Services, Strategy & Systems Consulting
Operations Support
AMS, Infrastructure Management, Modernization, Testing & Release Management, Security / GRC, Disaster Recovery

Our delivery methodology ensures the right mix of resources for your business.

Through an SLA-based global delivery model, Pronix delivers cost-effective, reliable service with ongoing quality and productivity improvements. Based on your business requirements, we provide the right mix of onsite, nearshore, and offshore resources to meet your business needs.

We use a phased methodology to transition and assume application management responsibilities:

Planning >>Transition >> Observation >> Assisted Support >> Steady State

Once the transition is complete, Pronix assumes responsibility for all in-scope services defined in the Service Level Agreement. Knowledge management tools help ensure continuous service quality improvement while our offshore team provides “follow-the-sun” support. 

Enterprise Application Services 
Our SAP Application Management team specializes in proactive and cost-effective in implementing and support of the world’s leading Enterprise Applications with a focus on the delivery of measurable business benefits for our customers. 

Proactive Application Management 
We identify and solve problems before they impact your performance and we provide full reporting of incidents, trends and call statistics. We monitor call trends and system performance and work with you to improve systems and processes. Our service delivery team will meet you on a regular basis to discuss call statistics, high priority incidents, and recommended improvements. 

Flexible Support Model 
We offer a number of flexible support and pricing models. Customers can avail of an annual fixed price through to an agreed allotment of time which can then be drawn down over time. We also provide support outside of normal business hours. 

Trust the experience and expertise of a leader in SAP Application Management.


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